News and Information

Annual Report Shows 90% Increase in Calls People in Distress Turning to WA211

September 16, 2020

Latest Annual Report Lays Out What’s Been Happening With 2-1-1The story of how the 2-1-1 statewide system has been able to handle a 90 percent increase in calls, resulting mostly because of the pandemic, begins with planning and work done prior to the crisis. It’s been such a busy year that this year’s WA211 annual report covers…

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Hundreds of Services Added to the 211 Database

June 30, 2020

Handled Calls in May Up Significantly from Last YearWashington 211 centers handled 80 percent more calls in May of this year than the same month last year. Nearly 30,000 callers had their questions answered and/or were referred to services last month compared to 16,432 during May 2019. Even when COVID hotline calls are removed, the…

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Twitter Rally Generated Tweets to Congress in Support of $150 Million

May 27, 2020

Twitter Rally and Storm Focuses on COVID FundingUnited Way Worldwide and the 211 Network collaborated on a Twitter Rally (Chat) using the hashtag #Team211 on Wednesday to generate tweets to Congress in support of $150 million request in the next Congressional relief package. 211 centers all over the country participated, sharing stories of collaboration, call…

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Latest Washington 211 News Growing Need for Housing Assistance

May 11, 2020

COVID-19 Hotline Callers Seek Clarifications on Returning to WorkGovernor Inslee’s recent announcement of a phased approach for re-opening the state’s economy appears to have prompted a bump in calls into the state’s COVID-19 hotline about getting back to work. The Washington 211 network has answered over 50,000 calls since early March through the statewide hotline number (1-800-525-0127).…

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WA 211 COVID-19 Response Update – No. 4

April 24, 2020

211 Answers Calls to Licensed Long Term Care FacilitiesStarting earlier in April, calls going to state-licensed aging and long-term care facilities regarding COVID-19 have been routed to 211 through the use of automated voice scripts based on the callers selection. Washington 211 is partnering with the Washington State Department of Social and Health Services to answer…

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211 Counts – Your Community’s Most Pressing Needs

April 17, 2020

Washington 211 Data Provides Insights from the State Level to Your Neighborhood You can now access the rich data that Washington 211 collects from 211 callers to learn what the most pressing needs are in your community online at “2-1-1 Counts”. 2-1-1 Counts is the first tool to provide real-time, searchable and visual presentations of data from…

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WA 211 COVID-19 Response Update – No. 3

April 2, 2020

The Washington 211 system roared like a lion into March as it saw its call activity more than double from the same month last year.  Calls Go Up While Abandoned Call Rate PlummetsThe significant increase in call volume is due to the Washington 211 network handling calls from the Washington State Department of Health COVID-19…

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WA 211 COVID-19 Response Update – No. 2

March 27, 2020

The COVID-19 crisis has been a good test of Washington 211’s ability to ramp up to handle large volumes of calls in emergency situations. Two weeks ago, the Washington 211 Network began handling calls from the Washington State Department of Health COVID-19 hotline (1-800-525-0127). Here are the highlights: Over 30,000 Calls Have Been Made to the HotlineEvery…

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WA 211 COVID-19 Virus Response Update

March 20, 2020

Washington 211 Network Designated as Principle Call Center The Washington 211 (WA211) network has been designated and contracted by the Washington State Department of Health (DOH) to serve as the principal call center to provide information and referrals about the Coronavirus (COVID-19). At this time calls are being answered from the DOH 1-800-525-0127 number through the…

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New Budget Includes 211 Equipment Upgrade

March 16, 2020

You Played an Important Role in Supporting our Call Centers! The state legislature has approved this week a supplemental operating budget that includes $200,000 for upgrading telecommunications and other equipment for Washington 211 call centers. While a modest request, supplemental budget requests can be difficult to get funded. Your work in reaching out to your legislators, whether…

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