WA211 maintains a comprehensive database of non-profit and government human service agencies and other community resources that enhance the quality of individual and community life for individuals living in Washington state. Fees will not be charged for listings in resource sections of the database unless otherwise specified in this document. WA211 will send a copy of it’s inclusion/exclusion document to those who request further information regarding these policies.

  • WA211 periodically reviews this policy to assure that we are reflecting the community's interests as they relate to providing such information. Inclusion in the WA211 database is a privilege and not a right. WA211 reserves the right to determine inclusion/exclusion in the WA211 database at any time.
  • Exclusion of an organization from the WA211 database does not necessarily imply denying clients access to that organization.
  • Inclusion in the WA211 database does not represent or imply a determination of approval of the quality of the organization's services. Exclusion does not reflect on any organization's contribution to the community.
  • Agency information is provided by the agencies themselves via new resource forms, annual updates and informal updates initiated by WA211 or the agency, as well as agency-sanctioned newsletters, Websites and other publications. We reserve the right to edit information to meet format, guidelines and space requirements. We reserve the right to exclude organizations that are unresponsive to update requests, and whose information cannot be confirmed accurate by other means.
  • WA211 reserves the right to exclude agencies that have been in operation for less than six months.
  • WA211 reserves the right to charge a fee to select organizations and individuals who are for-profit but offer a highly requested community service.

Exceeding Standards on Accessibility

Washington 211 is committed to ensuring accessibility of its website and related tools for our professional and community users. This is accomplished by:

  • Following principles of accessible web design
  • Incorporating accessibility into all phases of the design and implementation process
  • Ensuring usability through ongoing quality assurance mechanisms like expert reviews of the programming and design, user testing, and feedback
  • Staying current with new technology and trends
  • Developing interfaces in other languages
  • Providing translation assistance

We will, when possible, exceed federal and industry accessibility standards to assure the tools are truly usable regardless of hearing, visual, motor, or communication ability. Standards for accessibility are defined by Section 508 of the Federal Rehabilitation Act and are available at http://www.section508.gov/index.cfm?FuseAction=Content&ID=12 and also by the Web Content Accessibility Guidelines as outlined by the World Wide Web Consortium's Web Accessibility Initiative available at https://www.w3.org/TR/WCAG21/

Our true measure of accessibility is determined by the end user. We strive to incorporate relevant user feedback into our ongoing updates and welcome suggestions on how we can improve for our users.

Privacy Policy

We may collect information from you when you register on our site, subscribe to our newsletter, respond to a survey, fill out a form or conduct a self-referral through our online resource directory. The information you provide may be used to send you information, respond to inquiries, assist in resource referrals and/or other requests or questions. You may, however, visit our site anonymously.

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

This online privacy policy applies only to information collected through our website and not to information collected offline. By using our site, you consent to our online privacy policy. If we decide to change our privacy policy, we will update the Privacy Policy and provide the date when the modification was made.

Access and Use Rights

Washington 211 grants you a personal, limited, revocable, non-exclusive and non-transferable right to access and use the Site and Service for your personal, non-commercial use. You may make personal, non-commercial use of the Materials only and only for the purpose for which they are provided or made available to you, but you may not make any commercial use, including without limitation reselling them, charging to access them, charging to redistribute them, or charging for derivative works based on them.

These rights are exclusive to you and you may not sublicense the use of the Site. As between you and us, we expressly retain all ownership rights, title and interest in and to all aspects of the Service and the Site, including, but not limited to, all Materials, and all current and future patents, copyrights, trademarks, trade secrets, know-how, and other proprietary rights included or embodied in the Site. You may not modify the Site, create derivative works of the Site or Materials, or reverse engineer, reverse compile, reverse assemble or do any other operation with the Site that would reveal any source code, trade secrets, know-how or other proprietary information.

These rights shall not be construed or interpreted as granting or providing rights to you to use, reproduce, modify, distribute, perform, display, possess or control the any data, content, source code or any other aspect of the Site. You may not remove or modify any notice of confidentiality, trade secret, trademark or copyright encoded or embodied in the Site or displayed by, on, or in the Site. You may use the Site and Materials only while these Terms remain in effect. Under no circumstances shall you have any rights of any kind in or to the Site or Materials after any termination or expiration of your agreement to these Terms for any reason.


By using the Site you agree that you will not use any of the Materials to compete against us or our provider, Site Savvy, in any way. No competitors or future competitors are permitted access to the Site or Materials, and any such access by third parties is unauthorized. You agree that you will not copy, record, publish, compile, reproduce, republish, use or resell for any competing commercial purpose any Materials on our Site and you agree to not use any device, software or routine that may extract, copy, modify, import, export, replicate, scrape or otherwise deliver, in any manner, the Materials to you or anyone else. If you do so, then you agree that we are suffering irreparable injury and that an injunction or temporary restraining order may be entered by any court sitting in the state where our business is located prohibiting the use of such information and requiring. In addition, you agree to pay all reasonable attorney’s fees and costs incurred in enforcing these provisions.


Unless otherwise stated in these Terms or on the Site, Washington 211 or Site Savvy is the owner of all copyright and database rights in the Service and its contents. You may not publish, distribute, extract, reuse or reproduce any such content in any material form (including photocopying or storing it in any medium by electronic means) other than in accordance with these Terms.

Copyright, Other Proprietary and Privacy Protection for Other Users’ Content on the Site

Washington 211, and our provider Site Savvy, hereby notifies you that all the information, content, image files, software and materials on the Site may be protected by U.S. and international copyright and other intellectual property laws and by other applicable laws, including privacy laws. You understand that Washington 211, and our provider Site Savvy, is unable to provide you with permission to copy display or distribute material for which you do not own the copyright or other intellectual property rights. You may not copy or distribute such material without the written consent of the owner, and you are solely responsible for any copyright or other intellectual property law violations that you may incur as a result of your activities on the Site. Washington 211, and our provider Site Savvy, has the absolute right to exclude you from any Site if you use our Service to violate the intellectual property rights or other rights of third parties. You agree to indemnify and hold Washington 211, and our provider Site Savvy, harmless for any violation of this provision.

No Resale of Service

You agree not to reproduce, duplicate, copy, sell, trade, resell or exploit for any commercial purposes, any portion of the Service, use of the Service, or access to the Service.

Independent Contractors

No joint venture, partnership, employment, or agency relationship exists between you and Washington 211 as a result of these Terms or use of the Site or the Service.


If any legal action is brought to enforce these Terms, the prevailing party will be entitled to reimbursement of its attorneys’ fees, court costs, and other collection expenses, in addition to any other relief it may receive from the other party.


The failure of Washington 211 or our provider Site Savvy to enforce any right or provision in these Terms will not constitute a waiver of such right or provision unless acknowledged and agreed to by Washington 211 and our provider in writing.