News and Information
The more detail in the search term, the more relevant and concise the results will be.Ex: Search term “food” for zipcode 98901 returns 162 results. Search term “food pantries” in the same zipcode returns 35 results. 2. When typing a search term, a drop down list appears under the term. For more relevant and concise…
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Barely two months into 2021 and it’s looking like another record breaking year for Washington 211 as our focus shifts from helping people understand how to be safe in the time of COVID to helping them find, schedule and receive the vaccine. In 2020, call volume leaped by 70 percent over 2019 with 477,000 callers entering the…
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Happy 2021! A new year that offers opportunities and new challenges for Washington 211 as evidenced by our nearly exponential call volume growth this month as vaccinations availability increases. Last week, our system received over 13,500 calls which was more than double the week before and nearly four times the volume of the first full week in January. In…
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Washington 211 Calls Continue to Run Ahead of Last Year’s PaceEven as COVID-related calls drop from a high of over 24,000 in March to just over 4,600 in September, Washington 211 call handling continues to run significantly ahead of last year. Washington 211 handled nearly 31,500 calls in September, representing a 68 percent increase in…
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Latest Annual Report Lays Out What’s Been Happening With 2-1-1The story of how the 2-1-1 statewide system has been able to handle a 90 percent increase in calls, resulting mostly because of the pandemic, begins with planning and work done prior to the crisis. It’s been such a busy year that this year’s WA211 annual report covers…
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Handled Calls in May Up Significantly from Last YearWashington 211 centers handled 80 percent more calls in May of this year than the same month last year. Nearly 30,000 callers had their questions answered and/or were referred to services last month compared to 16,432 during May 2019. Even when COVID hotline calls are removed, the…
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Twitter Rally and Storm Focuses on COVID FundingUnited Way Worldwide and the 211 Network collaborated on a Twitter Rally (Chat) using the hashtag #Team211 on Wednesday to generate tweets to Congress in support of $150 million request in the next Congressional relief package. 211 centers all over the country participated, sharing stories of collaboration, call…
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COVID-19 Hotline Callers Seek Clarifications on Returning to WorkGovernor Inslee’s recent announcement of a phased approach for re-opening the state’s economy appears to have prompted a bump in calls into the state’s COVID-19 hotline about getting back to work. The Washington 211 network has answered over 50,000 calls since early March through the statewide hotline number (1-800-525-0127).…
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211 Answers Calls to Licensed Long Term Care FacilitiesStarting earlier in April, calls going to state-licensed aging and long-term care facilities regarding COVID-19 have been routed to 211 through the use of automated voice scripts based on the callers selection. Washington 211 is partnering with the Washington State Department of Social and Health Services to answer…
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Washington 211 Data Provides Insights from the State Level to Your Neighborhood You can now access the rich data that Washington 211 collects from 211 callers to learn what the most pressing needs are in your community online at “2-1-1 Counts”. 2-1-1 Counts is the first tool to provide real-time, searchable and visual presentations of data from…
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