A Unified Approach to Support Washingtonians’ Well-being

Washington 211 is thrilled to announce the release of a groundbreaking whiteboard video showcasing the seamless coordination and collaboration between 911, 988, and 211 services. This innovative project illuminates each of their unified roles in providing critical support to everyone in Washington state and emphasizes the collective efforts to address the multifaceted needs of our communities.

The video, a result of an ongoing partnership between Washington 211, the Department of Social and Health Services, Colibri Facilitation, and the Traumatic Brain Injury Strategic Partnership Advisory Council of Washington State, explains the distinct yet interconnected roles of 911, 988, and 211. It illustrates how each service operates and, more importantly, how they work harmoniously together, ensuring a comprehensive network of care and assistance.

Featuring fun and engaging whiteboard animation, this educational tool empowers Washingtonians by explaining:

  • 911 – Emergency Response: The pivotal role of 911 in responding to emergencies and situations requiring immediate intervention, ensuring public safety and swift assistance during critical incidents.
  • 988 – Mental Health Crisis Support: The introduction of 988 as the new three-digit number for mental health crisis calls, providing immediate access to trained professionals offering crucial support during challenging times.
  • 211 – Information and Referral Services: The comprehensive resource database that 211 provides, connecting individuals to vital health and human services and guiding them to the most appropriate assistance that are typically the underlying cause of crisis.

“This collaborative effort embodies our commitment to ensuring every Washingtonian has access to the support they need,” said Tim Sullivan, Director of Washington 211. “By showcasing the integration of 911, 988, and 211 services, we aim to increase awareness and understanding of these vital resources and how they work together, ultimately strengthening our community’s well-being.”

The video is a testament to the continuous collaboration among emergency response and social service organizations. It highlights the significance of a cohesive strategy to meet the varied needs of individuals during crises and beyond, offering both hope and direction.

Washington 211 is immensely proud of this ongoing partnership and remains dedicated to fostering innovative solutions that enhance access to crucial services for all Washingtonians.

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