News and Information
Happy Winter Holidays and New Year Washington 211 would like to wish you a warm winter season and happy New Year . . .and to thank you for helping us connect people with community services that can make their lives better. At our current call rate growth, Washington 211 is likely to connect with over…
Read More
Call volume continues to grow rapidly for the Washington 211 system as people seek reliable and timely information and assistance regarding housing, health care, food, and impending emergencies such as wildfires. While Washington 211 has been able to put its vast database at the fingertips of Internet users through its search.wa211.org tool, our system’s ability to provide…
Read More
Washington 211 partnered with the Greater Columbia Accountable Communities of Health, in early 2020, on a project to improve the way Washington Residents search for health and human services on our website. The Greater Columbia ACH’s mission is to advance the health of our population by decreasing health disparities, improving efficiency of health care delivery,…
Read More
“It was a tiny thing that I could do for this person who desperately needed some humanity,” Hannah said. “I just wanted to thank you for hiring me because I’m really proud of what we do; and I feel he’s thanking all of us. Some days are really good days .” Recently Hannah, a Specialist with…
Read More
Want to help make a difference while you shop in the Amazon app, at no extra cost to you? Simply follow the instructions below to select “Washington Information Network 2-1-1” as your charity and activate AmazonSmile in the app. They’ll donate a portion of your eligible mobile app purchases to us. How it works:1. Open…
Read More
The more detail in the search term, the more relevant and concise the results will be.Ex: Search term “food” for zipcode 98901 returns 162 results. Search term “food pantries” in the same zipcode returns 35 results. 2. When typing a search term, a drop down list appears under the term. For more relevant and concise…
Read More
Barely two months into 2021 and it’s looking like another record breaking year for Washington 211 as our focus shifts from helping people understand how to be safe in the time of COVID to helping them find, schedule and receive the vaccine. In 2020, call volume leaped by 70 percent over 2019 with 477,000 callers entering the…
Read More
Happy 2021! A new year that offers opportunities and new challenges for Washington 211 as evidenced by our nearly exponential call volume growth this month as vaccinations availability increases. Last week, our system received over 13,500 calls which was more than double the week before and nearly four times the volume of the first full week in January. In…
Read More Washington 211 Calls Continue to Run Ahead of Last Year’s PaceEven as COVID-related calls drop from a high of over 24,000 in March to just over 4,600 in September, Washington 211 call handling continues to run significantly ahead of last year. Washington 211 handled nearly 31,500 calls in September, representing a 68 percent increase in…
Read More
Latest Annual Report Lays Out What’s Been Happening With 2-1-1The story of how the 2-1-1 statewide system has been able to handle a 90 percent increase in calls, resulting mostly because of the pandemic, begins with planning and work done prior to the crisis. It’s been such a busy year that this year’s WA211 annual report covers…
Read More