211 Counts is a data dashboard to get real-time searchable data in simple-to-use format. Using 211 Counts, you’ll find a snapshot of community-specific needs displayed by ZIP code, region or call center as recently as yesterday, enabling you to easily check trends, make comparisons and share information.
NOTE: This data is for approximately the past 365 days. See Washington 211 Counts for most up to date information.
211 Demographic and Quality Assessment Reports
Each year Washington 211 collects and reports data on caller demographics such as age, gender, ethnicity and household income as well as important metrics such as wait time, abandoned call rate, average handle time and percent of population reached.