Learn more about the Staff and Board Members here at WA 211.
Tim Sullivan is the Statewide Director for Washington 211. Tim has over 25 years of management experience in health and human services for both non-profits and government. As Director, Tim is responsible for overseeing a network of seven regional 211 call centers that comprise Washington’s 211 system. Duties include program management, development, legislative advocacy, marketing and communications, strategic planning, board governance, operational oversight and evaluation.
Wanda Oliver has worked for Washington 211 since 2006 and maintains and oversees WA211’s technology infrastructure and provides IT support to regional 211 call centers. Wanda brings years of effective programming and network administration expertise to her position.
Quality Assurance & Training Manager
Kate Urwin has 20 years of experience in all aspects of non-profit work: staff member, Board member, and volunteer.
Kate is responsible for the creation and management of Washington 211s training and staff development strategy, network operating standards, quality assurance, AIRS compliance and certification, and statewide emergency operations staff training and implementation.
She also supports the development and execution of the WA211 training curriculum and contact center new hire training to achieve consistent call specialist and resource database service delivery practices across the system and is responsible for the development and facilitation of training workshops available to external stakeholders.
Finally, Kate is also responsible for operational oversight of the WA211 Virtual Contact Center for emergency and contracted operations and participates in state and local emergency management planning and response.
Chron’s & Colitis Foundation’s NW Chapter
South Sound Region Community Voice
Action Health Partners
Better Health Together
Jarrett N. Brunny, PhD, MPH
Vice President of Community Impact
United Way of Pierce County
South Sound 211 Representative
COVID Vaccination Events
King County Public Health
Cowlitz Wahkiakum Legal Aid
Southwest Region Community Voice
Early Childhood Innovation Director
Washington Fatherhood Council Director
Washington State Dept. of Social and Health Services
Director, Community-Based Care COO
Washington State Department of Health
Sr. Director of Collective Impact
Washington State Community Action Partnership
WA State 911 Coordinator
Director of Funding Development
Yakima Valley Farm Workers Clinic
Greater Columbia Region Community Voice
Eastern Washington Region Community Voice
Mitesh Sanjeeva Shetty
Deloitte & Touche
Volunteers of America Western Washington
North Sound 211 Representative
Join our team
Interested in being a part of Washington 211? Passionate about helping people in your community? Check out the career opportunities that Washington 211 has available and help others get connected.