Learn more about the Staff and Board Members here at WA 211.

Staff Members

Tim Sullivan - director of Washington 211

Tim Sullivan

Statewide Director

Tim Sullivan is the Statewide Director for Washington 211. Tim has over 25 years of management experience in health and human services for both non-profits and government.  As Director, Tim is responsible for overseeing a network of seven regional 211 call centers that comprise Washington’s 211 system. Duties include program management, development, legislative advocacy, marketing and communications, strategic planning, board governance, operational oversight and evaluation.

Wanda Oliver headshot

Wanda Oliver

Operations Manger

Wanda Oliver has worked for Washington 211 since 2006 and maintains and oversees WA211’s technology infrastructure and provides IT support to regional 211 call centers. Wanda brings years of effective programming and network administration expertise to her position.


Kate Urwin

Quality Assurance & Training Manager

Kate Urwin has 20 years of experience in all aspects of non-profit work: staff member, Board member, and volunteer.

Kate is responsible for the creation and management of Washington 211s training and staff development strategy, network operating standards, quality assurance, AIRS compliance and certification, and statewide emergency operations staff training and implementation.

She also supports the development and execution of the WA211 training curriculum and contact center new hire training to achieve consistent call specialist and resource database service delivery practices across the system and is responsible for the development and facilitation of training workshops available to external stakeholders.

Finally, Kate is also responsible for operational oversight of the WA211 Virtual Contact Center for emergency and contracted operations and participates in state and local emergency management planning and response.

Board Members

Lindsay Fujimoto

Board Chair

Senior Manager
Chron’s & Colitis Foundation’s NW Chapter
South Sound Region Community Voice

Deb Miller

Board Vice-Chair

Executive Director
Action Health Partners
211 Stakeholder

Alison Poulsen

Board Treasurer

Executive Director
Better Health Together
211 Stakeholder

Jarrett N. Brunny, PhD, MPH

Board Secretary

Vice President of Community Impact
United Way of Pierce County
South Sound 211 Representative

Joshua Weinstein

Lori Bashor-Sarancik

Executive Director
Cowlitz Wahkiakum Legal Aid
Southwest Region Community Voice

Anne Stone

Early Childhood Innovation Director
Washington Fatherhood Council Director
Washington State Dept. of Social and Health Services
211 Stakeholder

Maria Courogen

Shellie Willis

Nichole Peppers

Executive Director
211 Stakeholder


Jeff DeLuca

Executive Director
Washington State Community Action Partnership
211 Stakeholder

Adam Wasserman

Sandra Suarez

Gaye Hallman

Eastern Washington Region Community Voice

Mitesh Sanjeeva Shetty

Managing Director
Deloitte & Touche
211 Stakeholder

Galina Volchkova

Ariel Scrogham

Michelle McDaniel

Chief Executive Officer
Crisis Connections
King County 211 Representative

Denel Lang

Administrative Service Manager
Frontier Behavioral Health
Eastern Washington 211 Representative

Stacy Kellogg

Join our team

Interested in being a part of Washington 211? Passionate about helping people in your community? Check out the career opportunities that Washington 211 has available and help others get connected.