The following is from the Department of Social and Health Services and the Traumatic Brain Injury Council regarding the new partnership with 211.

Thank you for the work you are doing in our communities across Washington state. Your agency, and your employees, are an essential part to our statewide network of health and human service organizations.

When someone calls WA211 and we provide Information & Referral, we know that by referring them to your agency, we are making a connect that makes a difference in people’s lives.

Thank you for being a part of that connection and solution that works to meet the needs of your local community.

As WA211 grows in our capacity and responsibilities, we see many opportunities for public outreach, education, and partnership.

For example, did you know we recently became the official Washington State Information and Referral agency for Traumatic Brain Injuries? We’re honored to be a one-stop connection for those experiencing a traumatic brain injury (TBI) and their families. This is just one of many important issues that we’re passionate about and helping people with on a daily basis.

In November and December 2022, WA211 provided:

  • More than 5,100 resource referrals for people with TBI and their families, compared to 2,400 referrals total over the previous 12 months, and
  • Individualized support to nearly 2,300 people with TBI, compared to 1,100 supported over the previous 12 months.

We are reaching out to ask your agency and employees to follow us on our social media
accounts. By connecting on these platforms, we can work collaboratively to educate the
public about WA211 and all the amazing organizations that make up our vast resource
and referral network.

Please follow us on social media. We’ll return the favor and follow you. Together we can
reach, and help, more people by collaboratively sharing our success stories and our


Please let us know if you have any questions,

WA211 staff

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