News and Information
WA 211 Services WA 211 Services is the statewide coordinating body for 211 service delivery, currently being provided by seven regional contact centers. This Request for Proposals (RFP) reflects a strategic realignment by WA 211’s Board of Directors to ensure that WA 211 continues to serve Washington communities through these challenging times. A strategic realignment…
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After a comprehensive and extensive operational review by FirstRule Group, the WA 211 Board of Directors voted in January 2025 to consolidate contact center operations into a single contact center, develop resource guide service, and centralize administrative, financial and leadership functions. Please read this Executive Summary to learn more about the strategic realignment.
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A Unified Approach to Support Washingtonians’ Well-being Washington 211 is thrilled to announce the release of a groundbreaking whiteboard video showcasing the seamless coordination and collaboration between 911, 988, and 211 services. This innovative project illuminates each of their unified roles in providing critical support to everyone in Washington state and emphasizes the collective efforts…
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WA211 celebrates 1-year, 18,779 people connected to 65,796 resources assuring traumatic braininjury support is just a phone call away. In just one year, Washington 211 has helped 18,779 people with traumatic brain injuries (TBI) connect to 65,796 referrals to 5254 community-based resources statewide. These resources include but are no limited to housing and shelter, food…
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211 Needs Your Support! The Legislature is moving into the last couple of weeks of budget negotiations. The House Appropriations Committee has recommended $5 million over the biennium to fund 211 (a $2 million increase) and the Senate Ways and Means has proposed only $3 million (no increase). Please contact your local Senators (please see their email…
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Senate Proposal Cuts 211 Funding at a Critical Time The Senate has released their proposed state budget for the 2023-25 biennium. We are deeply concerned about no additional funding for 211 and are even more concerned that the Senate is proposing a $1,000,000 cut. We are currently working with stakeholders to testify at the Senate budget hearing at 2 p.m. today.…
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The following is from the Department of Social and Health Services and the Traumatic Brain Injury Council regarding the new partnership with 211. Thank you for the work you are doing in our communities across Washington state. Your agency, and your employees, are an essential part to our statewide network of health and human service…
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Greetings and Happy 2023! Today, I’m sharing with you our latest annual report. Since launching 211 in Washington in 2006, we’ve served over 5 million callers and have learned a lot about how to help people find what they need to make their lives a bit better. And you will see from this report that caller…
Read MoreTo correct historical underfunding of the 211 system in Washington State and to realize its full potential, 211 is proposing a substantial state funding request. The proposed additional funding would, help meet 211’s legislative obligation to operate 24 hours 7 days a week, reduce wait times and assist more callers with additional 211 Contact Center Specialists, increase…
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WA211 would like to thank our partners at the Washington Traumatic Brain Injury Council and the Washington Department of Social and Health Services for the following 211 public service Information and Referral Video that supports our No Wrong Door system(s) in Washington State. WA 211 Information and Referral Help is just a contact away.
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