News and Information

Discover how 211 is building a stronger Washington in our 2023-2024 Annual Report. See how we’re connecting people to vital resources and empowering communities to thrive. A call to action Since 2006, Washington 211 has been a lifeline, answering over 6 million calls and connecting people to critical human, social, and health services. When someone…

WA 211 Services WA 211 Services is the statewide coordinating body for 211 service delivery, currently being provided by seven regional contact centers. This Request for Proposals (RFP) reflects a strategic realignment by WA 211’s Board of Directors to ensure that WA 211 continues to serve Washington communities through these challenging times. A strategic realignment…

Introduction (View the Full Executive Summary button above.) Starting in January 2023, the WA 211 Board of Directors has engaged in thoughtful strategic discussions to address long standing structural and funding issues that have limited access to and the efficient use of the WA 211 system. These conversations included a strong community voice from call…

WA211 celebrates 1-year, 18,779 people connected to 65,796 resources assuring traumatic braininjury support is just a phone call away. In just one year, Washington 211 has helped 18,779 people with traumatic brain injuries (TBI) connect to 65,796 referrals to 5254 community-based resources statewide. These resources include but are no limited to housing and shelter, food…

211 Needs Your Support! The Legislature is moving into the last couple of weeks of budget negotiations. The House Appropriations Committee has recommended $5 million over the biennium to fund 211 (a $2 million increase) and the Senate Ways and Means has proposed only $3 million (no increase). Please contact your local Senators (please see their email…

Senate Proposal Cuts 211 Funding at a Critical Time The Senate has released their proposed state budget for the 2023-25 biennium. We are deeply concerned about no additional funding for 211 and are even more concerned that the Senate is proposing a $1,000,000 cut. We are currently working with stakeholders to testify at the Senate budget hearing at 2 p.m. today.…

The following is from the Department of Social and Health Services and the Traumatic Brain Injury Council regarding the new partnership with 211. Thank you for the work you are doing in our communities across Washington state. Your agency, and your employees, are an essential part to our statewide network of health and human service…

Greetings and Happy 2023! Today, I’m sharing with you our latest annual report. Since launching 211 in Washington in 2006, we’ve served over 5 million callers and have learned a lot about how to help people find what they need to make their lives a bit better. And you will see from this report that caller…