Greater Columbia Accountable Communities of Health Partners with Washington 211 to improve the way Washington Residents find services

Washington 211 partnered with the Greater Columbia Accountable Communities of Health, in early 2020, on a project to improve the way Washington Residents search for health and human services on our website. The Greater Columbia ACH’s mission is to advance the health of our population by decreasing health disparities, improving efficiency of health care delivery,…

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WA211 is Helping To Ensure Equitable Access to COVID Vaccine

Barely two months into 2021 and it’s looking like another record breaking year for Washington 211 as our focus shifts from helping people understand how to be safe in the time of COVID to helping them find, schedule and receive the vaccine. In 2020, call volume leaped by 70 percent over 2019 with 477,000 callers entering the…

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COVID-19 Spurs Innovation and Adaptation

Washington 211 Calls Continue to Run Ahead of Last Year’s PaceEven as COVID-related calls drop from a high of over 24,000 in March to just over 4,600 in September, Washington 211 call handling continues to run significantly ahead of last year. Washington 211 handled nearly 31,500 calls in September, representing a 68 percent increase in…

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WA 211 COVID-19 Response Update – No. 4

211 Answers Calls to Licensed Long Term Care FacilitiesStarting earlier in April, calls going to state-licensed aging and long-term care facilities regarding COVID-19 have been routed to 211 through the use of automated voice scripts based on the callers selection. Washington 211 is partnering with the Washington State Department of Social and Health Services to answer…

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211 Counts – Your Community’s Most Pressing Needs

Washington 211 Data Provides Insights from the State Level to Your Neighborhood You can now access the rich data that Washington 211 collects from 211 callers to learn what the most pressing needs are in your community online at “2-1-1 Counts”. 2-1-1 Counts is the first tool to provide real-time, searchable and visual presentations of data from…

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WA 211 COVID-19 Response Update – No. 3

The Washington 211 system roared like a lion into March as it saw its call activity more than double from the same month last year.  Calls Go Up While Abandoned Call Rate PlummetsThe significant increase in call volume is due to the Washington 211 network handling calls from the Washington State Department of Health COVID-19…

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WA 211 COVID-19 Response Update – No. 2

The COVID-19 crisis has been a good test of Washington 211’s ability to ramp up to handle large volumes of calls in emergency situations. Two weeks ago, the Washington 211 Network began handling calls from the Washington State Department of Health COVID-19 hotline (1-800-525-0127). Here are the highlights: Over 30,000 Calls Have Been Made to the HotlineEvery…

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WA 211 COVID-19 Virus Response Update

Washington 211 Network Designated as Principle Call Center The Washington 211 (WA211) network has been designated and contracted by the Washington State Department of Health (DOH) to serve as the principal call center to provide information and referrals about the Coronavirus (COVID-19). At this time calls are being answered from the DOH 1-800-525-0127 number through the…

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2019 Novel Coronavirus – What you should know!

The COVID-19 situation in Washington State and the United States is evolving rapidly as more becomes known about the virus, how it is spread, and how it effects people. For the most accurate and timely information on COVID-19, visit the CDC’s website or monitor CDC social media channels. For the most up to date COVID-19…

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Fruit and vegetable incentives put healthy food within reach

Power to choose – read more!Fruit and vegetable incentives put healthy food in Washington shoppers’ reach. Complete Eats coupons  provide matching funds for fruits and vegetables. Every purchase $10 dollars of fruit and vegetables at participating Safeway stores, earns a $5 coupon for fruits and vegetables toward a future purchase.

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COMPLETE EATS PROGRAM RETURNS!

Do you have SNAP or EBT food benefits? If you shop at Safeway stores in Washington, and spend $10 on fruits and vegetables with your EBT card and Safeway Club Card you will receive a $5 coupon for your next purchase. The program restarted on December 1st 2018. To find out more visit: www.doh.wa.gov/CompleteEats. The Washington…

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