WA 211 Services WA 211 Services is the statewide coordinating body for 211 service delivery, currently being provided by seven regional contact centers. This Request for Proposals (RFP) reflects a strategic realignment by WA 211’s Board of Directors to ensure that WA 211 continues to serve Washington communities through these challenging times. A strategic realignment…

After a comprehensive and extensive operational review by FirstRule Group, the WA 211 Board of Directors voted in January 2025 to consolidate contact center operations into a single contact center, develop resource guide service, and centralize administrative, financial and leadership functions. Please read this Executive Summary to learn more about the strategic realignment.