WA 211 Services WA 211 Services is the statewide coordinating body for 211 service delivery, currently being provided by seven regional contact centers. This Request for Proposals (RFP) reflects a strategic realignment by WA 211’s Board of Directors to ensure that WA 211 continues to serve Washington communities through these challenging times. A strategic realignment…

Introduction (View the Full Executive Summary button above.) Starting in January 2023, the WA 211 Board of Directors has engaged in thoughtful strategic discussions to address long standing structural and funding issues that have limited access to and the efficient use of the WA 211 system. These conversations included a strong community voice from call…