Twitter Rally and Storm Focuses on COVID Funding
United Way Worldwide and the 211 Network collaborated on a Twitter Rally (Chat) using the hashtag #Team211 on Wednesday to generate tweets to Congress in support of $150 million request in the next Congressional relief package. 211 centers all over the country participated, sharing stories of collaboration, call increases because of COVID-19 and client assistance. Please consider contacting your Congressional delegation. Here’s a sample message to share: “211 is more than a helpline — it’s a lifeline. Please prioritize $150 million for 211. Washington 211 calls have more than doubled this year as a result of COVID-19. Please help 211 continue to connect Washingtonians with the help they need.” 

Washington 211 Helping Residents Cope with the COVID World
In May, the Washington 211 network has handled a daily average of over 250 COVID-19 hotline calls. While the most common inquiries regard questions about symptoms and testing, many calls involve helping people cope with changing circumstances — whether its understanding when someone can return to work or how to get food. Here’s an example of a 211 COVID-related call submitted by Penni Belcher, South Sound Regional Contact Center, United Way of Pierce County:

“I am a senior and am at risk of getting sick from the current Coronavirus. I am scared to leave my house but I really need food. The store is offering a special shopping time for seniors like me. But I didn’t have a way to get there or get my food home. Usually, I take the bus but the bus scares me right now with all of those people on it. I called 211 and they sent someone to pick me up and take me to the store so I can get food, they also sent someone to get me home. They helped me with my groceries, it was so nice. I am very, very grateful”

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